Frequently Asked Questions (FAQ)

What is the difference between a fully-qualified domain name and a sub-domain?

FQDN-
hostname.secondleveldomain.topleveldomain

A FQDN (Fully Qualified Domain Name) usually consists of a hostname (www, ftp, raq34, lease15, etc.), a second-level domain (cobalt, cnn, seagate, etc.), and a top-level domain (.com, .gov, .mil, .co.jp, etc.). E.g. in www.cobalt.com, the hostname is www, the subdomain is cobalt, and the domain is .com; in mail.qwest.com, the hostname is mail, the subdomain is qwest, and the domain .com. Sometimes there's a "subdomain," but continue to read.

From www.whatis.com :
"Second-level domain names must be unique on the Internet and registered with one of the ICANN-accredited registrars for the COM, NET, and ORG top-level domains. Where appropriate, a top-level domain name can be geographic. (Currently, most non-U.S. domain names use a top-level domain name based on the country the server is in.) To register a U. S. geographic domain name or a domain name under a country code, see an appropriate registrar."

Our RaQ 2 and 3 require a FQDN to create a virtual site so you can create a virtual site called www.foo.com and a separate virtual site called host.foo.com.


SUBDOMAIN-
hostname.subdomain.secondleveldomain.topleveldomain
(not really used often as it's a little off-spec)

If you want a domain like www.sfgiants.baseball.com, where "sfgiants" represents the "subdomain," you can create the virtual site on our product two ways....

When adding a virtual site, decide how you want to receive email. If you want to receive email as user@sfgiants.baseball.com, then...(on our product)

  • Type "www" in hostname
  • Type "sfgiants.baseball.com" in the domain name
    Else, if you want to receive email as users@baseball.com, then...
  • Type "www.sfgiants" in hostname
  • Type "baseball.com" in the domain name field

How do I setup a mailing list on my RaQ4?

Here are the instructions for setting up a mailing list on a RaQ4:

  • From the Administration pages of your RaQ4 you select the edit site icon (wrench head) for the site that in which you wish to create the list.
  • Now select List Management from the left hand side of the interface, and click on Add Mailing List.
  • The first field is Mailing List name. You would enter the name that you want mailing list subscribers to send mail to.
  • For instance if you wanted to create a mailing list that looks you would enter support in the Mailing List name.
  • The Password field is were you enter the password that you will have to provide when you administer this particular mail list.
  • If you want the mailing list to be an open list you can check Allow User Subscription to List.
  • If you have an open mailing list then you may wish to select Allow Unsubscribed Posting to List. This will let users who subscribed to your list to unsubscribe with out bothering the list administrator.
  • External Recipients are email accounts that the list will send mail to that reside on mail servers other than the RaQ4
  • Registered User Recipients is where you select the user who will be on your mailing list who happen to belong to RaQ4.
  • When you have all the fields set you should select Confirm New Mailing list

How do I set up multiple users on the RaQ with the same usernames at different domains?

The RaQ uses the same password file to store the users on all the sites on the RaQ. That is why you cannot create the same username on a virtual site that is on another virtual site. What you can do is create user1 on virutal site 1 and set that user\'s email alias to user and create user2 on virutal site 2 and also set that user\'s email alias to user. That way, both users will have the email alias of user@their-virtualsite.com.

Why am I getting CGI-Wrap errors?

Typically when someone has cgi wrap problems on our products its caused by bad permissions, bad placement, or bad perl.

  • Permissions: Make sure the cgi is owned by a member of your site, and make sure the group is your site (i.e. bob.site12 if a member is bob).
  • Bad placement: All cgi must be run from within the web directory. This can be the web directory for a user or any site.
  • Bad Perl: If the problem isn't solved from either of those two methods it's due to misconfiguation of the scripts, or bad perl.

I would like to publish webs to your Sun/Cobalt Raq4 server using Microsoft Frontpage. What should I know about this process to help me on my way?

Here are some important things to note when using FrontPage on Sun/Cobalt servers:

  • Do not mix FrontPage with FTP. Publish with one or the other. This can inadvertantly alter the file permissions or corrupt the extensions on the server.
  • Permissions set on files will be different (nobody versus admin or siteadmin ownership). This keeps certain scripts from being run at root level, thereby compromising the safety of your server.
  • Publishing using FrontPage is insecure. It will not use SSL with a Sun/Cobalt server and therefore may compromise network security.
  • Make sure that the latest updates for FrontPage from Cobalt has been applied. This will ensure maximum compatibilty and stability.
  • FrontPage server extensions must be enabled first before publishing. They can be enabled in the Site Settings menu of a virtual site.

 

On a RAQ, where is the CGI directory. The manual mentions the /usr/bin/perl, but nothing about the CGI directory?

You can put CGI scripts anywhere within your site or user's web directory. Thus, /home/sites/sitename/web/script.cgi can be executed from http://sitename/script.cgi and /home/sites/sitename/users/username/web/script.cgi can be executed from http://sitename/users/username/script.cgi You should name compiled programs and shell scripts filename .cgi Name perl scripts filename .pl If you want a cgi-bin directory, just make the directory /home/sites/sitename/web/cgi-bin, for example. So /home/sites/sitename/web/cgi-bin/script.cgi can be executed from http://sitename/cgi-bin/script.cgi .

How do I get Perl and CGI to work on a virtual site?

As far as CGI is concerned, you can put CGI scripts anywhere within a web directory. Either for a site or for a user. Thus,

/home/sites/www.site.com/web/script.cgi can be executed from: http://www.site.com/script.cgi

and

/home/sites/www.site.com/users/username/web/script.cgi can be executed from: http://site.com/users/username/script.cgi

You should name compiled programs and shell scripts filename.cgi
Name perl scripts filename.pl

If you want a cgi-bin directory, just make the directory /home/sites/site.com/web/cgi-bin for example, so /home/sites/site.com/web/cgi-bin/script.cgi can be executed from: http://site.com/cgi-bin/script.cgi

I have loaded my html pages to my Raq3, but when I try to access my website, I get a file not found error or I just see your Sun/Cobalt start page. What can I do to view my web pages?

When you first log in to a Raq3 server through FTP, you are in your user directory. If you drop off your web pages there, you can only view them if you enter www.domain.com/~username into your browser. To view your web pages by typing in the domain, you need to go up two directories in the directory tree and down into the web directory. If your ftp client allows you to type in a path to the main web directory, you might want to try typing in /../../web or /home/sites/site#/web.

Also make sure you put up an index.html file. This is the default filename that the server will look if the site is called in a browser.

How can I tell how many visits my web site gets? -

Included FREE with every account is WebAlizer 2.0, a very powerful tool for graphically tracking visitors to your site. It provides you statistics on how long visitors were there, what pages they visited and the order in which they were visited. With the advanced logging feature activated it even captures what browser was being used and how the visitors found you, whether through a search engine or a web site link.

What are FrontPage server extensions?

FrontPage extensions are CGI programs that provide the server side implementation of FrontPage. FrontPage communicates with the extensions via HTTP using a Remote Procedure Call (RPC). When the server sees the "POST" request addressed to the FrontPage server extensions it simply directs the request to the appropriate CGI program. The extensions implement authoring (uploading/downloading documents, ToDo lists), administration (setting end-user, author, and administrator privileges), and dynamic content (browse-time WebBot components). Without the FrontPage server extensions you will not be able to take advantage of the WebBots that are available through FrontPage. You also cannot author and administer your site using the tools provided as part of the FrontPage Editor/Explorer package.

What is a domain name?

A domain name provides you with an identity, or address, on the Internet. It helps you to find and to be found. When a server is searching for something on the World Wide Web, it looks for a string of digits known as an IP network address, (e.g. 156.130.43.30). A domain name is the text translation of this IP address, which is easier to remember than a string of digits. Registering a suitable domain name on the Internet is the equivalent of registering a company name. Once it has been registered, no one else can use that name. Because so many companies have similar names, it is important to register a suitable domain name as soon as possible.

Can I access my domain without the "www" in front?

Yes. You will be able to access your domain address with or without the "www" in front of the domain name. Example: [http://www.your-name.com] or [http://your-name.com] is acceptable, whichever you prefer.

How long does it take to set-up a new account?

New accounts are set-up within 24 hours from the time we receive your order. Once your account is set-up, you will be emailed your Account Login information (User ID, Password & FTP hostname) along with some useful URLs to help you get started. You can immediately start uploading files to your new web site. Domain account users will be given a temporary URL to access their site via the web prior to the completion of either domain registration or domain modification.
 

 

 

      Contact Darrell@eskimointernetservices.com

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